1. Introduction

Planning Pros ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website planningpros.co.uk or use our planning consultancy services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and postal address when you contact us or book a consultation.
Property Information: Details about your property and planning requirements shared during consultations.
Technical Data: IP address, browser type, device information, and browsing patterns collected automatically through cookies.
Communication Data: Records of correspondence when you contact us via email, phone, or our booking system.

3. How We Use Your Information

We use the information we collect to:

Provide planning consultancy services and respond to your enquiries
Process and manage your planning applications
Send you relevant updates about your project
Improve our website and services
Comply with legal obligations

4. Data Sharing

We may share your information with:

Local Planning Authorities when submitting applications on your behalf
Third-party service providers who assist in our operations (e.g., Calendly for bookings)
Professional advisers including architects, surveyors, and legal professionals when required for your project

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our cookie preferences.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@planningpros.co.uk
Phone: 020 3442 2591
Address: Planning Pros, London, United Kingdom

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.