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Privacy Policy

Last updated: October 2026

1. Who We Are

Planning Pros is a trading name of CAPITAL CONSERTUS GROUP LTD, a company registered in England and Wales (Company Registration No. 14934657), with its registered office at 6 Portland Business Centre, Manor House Lane, Datchet, England, SL3 9EG ("Planning Pros", "we", "our" or "us").

We are registered with the Information Commissioner's Office (ICO) as a data controller under registration reference ZC281445. You can verify our registration on the ICO register of fee payers.

We are the data controller for personal data collected through planningpros.co.uk and in the course of providing our town planning consultancy and development advice services. This policy explains what we collect, why, how long we keep it and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Information We Collect

  • Identity and contact details: name, email address, phone number and postal address when you contact us, book a consultation or instruct us.
  • Site and project information: property and land addresses, title or ownership details, plans, photographs, development proposals, planning history and any other information you share about your site.
  • Engagement and billing details: correspondence, meeting notes, quotes, invoices and payment records.
  • Technical data: IP address, browser and device type, pages visited and similar data collected through essential cookies and, only with your consent, analytics cookies.

We do not intentionally collect special category data. Please do not send it unless it is directly relevant to your planning case (for example, health information supporting a disability adaptation).

3. How We Use Your Information and Our Lawful Bases

  • Responding to enquiries and booking consultations — legitimate interests, or steps taken at your request before entering into a contract.
  • Providing our services (site appraisals, planning strategy, preparing and managing applications and appeals) — performance of a contract.
  • Invoicing, accounting and record keeping — legal obligation.
  • Improving our website using analytics — consent, which you can withdraw at any time.
  • Sending occasional updates about planning changes or our services — consent, or legitimate interests for existing clients (soft opt-in under PECR). Every message includes an unsubscribe option.
  • Establishing, exercising or defending legal claims — legitimate interests.

4. Planning Applications Are Public

When we submit a planning application, appeal or related document on your behalf, the Local Planning Authority or the Planning Inspectorate will usually publish it on a public register, which can include your name and the site address. We will discuss with you what information needs to be included and will redact unnecessary personal details where the authority allows it.

5. Who We Share Your Information With

  • Local Planning Authorities, the Planning Inspectorate and statutory consultees
  • Professional consultants appointed for your project, such as architects, surveyors, ecologists, highways and heritage specialists, and legal advisers
  • Service providers who support our business, including website hosting (Vercel), consultation booking (Calendly), email and cloud storage, and accounting software
  • Our professional advisers, insurers and, where required by law, regulators or law enforcement

Service providers act only on our instructions and are bound by appropriate data protection terms. We never sell your personal data.

6. International Transfers

Some of our service providers, such as Vercel and Calendly, may process data outside the UK, including in the United States. Where this happens we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Agreement / Addendum to make sure your data is properly protected.

7. How Long We Keep Your Data

  • Enquiries that do not lead to an instruction: up to 2 years from our last contact
  • Client project files and correspondence: 7 years after the project ends, to meet tax, accounting and limitation-period requirements
  • Analytics data: no longer than 26 months
  • Marketing preferences: until you unsubscribe, after which we keep a suppression record

8. Cookies

We use essential cookies that are needed for the website to work, such as remembering your cookie choices. These do not require consent.

With your consent, we also use non-essential cookiesto measure website performance and improve the user experience. These are not set unless you select "Accept All" or enable them in Cookie Preferences. Embedded third-party tools such as our Calendly booking widget may set their own cookies, which are governed by their privacy policies.

You can change your choices at any time:

9. Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls and reputable cloud providers. If a data breach is likely to put your rights at risk, we will notify you and the ICO as required by law.

10. Your Rights

Under UK GDPR you have the right to:

  • Access a copy of the personal data we hold about you
  • Have inaccurate data corrected
  • Have your data erased in certain circumstances
  • Restrict or object to how we use your data, including for direct marketing
  • Data portability
  • Withdraw consent at any time, without affecting processing already carried out

To exercise any of these rights, contact us using the details below. We will respond within one month and will not normally charge a fee.

11. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

12. Contact Us

  • Company: CAPITAL CONSERTUS GROUP LTD (trading as Planning Pros)
  • Email: contact@planningpros.co.uk
  • Phone: 020 3442 2591
  • Registered office: 6 Portland Business Centre, Manor House Lane, Datchet, England, SL3 9EG

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date. See also our Terms & Conditions.